Reference

Terms That Govern Your krkriya Account

These terms set out what you agree to when you open and use a krkriya account. Access and eligibility depend on your local law and the regions we currently support — read this before you start.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and deposit conditionsAccount suspension policy
krkriya Terms That Govern Your krkriya Account
HOW WE OPERATE

How krkriya Applies These Terms

We enforce these terms consistently across all accounts. Verification, suspension, and closure decisions follow the same process regardless of account age or deposit history.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze the account.

Wallet Verification

Before your first withdrawal, we verify that the bKash, Nagad, or Rocket number on your account matches your registered identity. This step cannot be skipped.

Term Updates

When we update these terms, we post a notice in your account dashboard at least 48 hours before the change takes effect. You can review the full revised text before it applies.

Dispute Process

Raise any terms dispute through live chat or email with your account ID and the relevant transaction reference. We aim to acknowledge disputes within one business day.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, contact us first so we can pull the transaction record before you escalate externally.

Live Chat Open the chat widget from your account dashboard. Available during active service hours for account and terms queries including wallet transaction disputes.
Email Support Send your query with your registered account details to our support address. We respond to terms and account-related emails within one business day.
Help Centre The Help Centre in your account menu covers common terms questions — account limits, wallet linking, and verification steps — without needing to contact us directly.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and wallet conditions on krkriya.

Eligibility depends on your local law and the regions krkriya currently supports. It is your responsibility to confirm that accessing this platform is lawful in your location before registering.

No. Each person may hold one account only. Operating multiple accounts is a breach of these terms and will result in all associated accounts being closed and balances reviewed.

If your account is suspended pending a review, withdrawals are paused until the review is complete. We will contact you via your registered details to explain the next steps.

Contact support via live chat or email with your account ID and identity documents. Wallet changes require re-verification before the new bKash, Nagad, or Rocket number becomes active.

We post a notice in your account dashboard at least 48 hours before any update takes effect. The updated terms are available in full from the same notice before they apply to your account.

Raise a dispute through live chat or email, including your account ID and the relevant transaction or decision reference. We acknowledge disputes within one business day and review each case individually.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.