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How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your wallet secure. Everything below explains what we log, why we need it and how you can request changes or deletion.

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krkriya How We Handle Your Account Information
DATA PROTECTION

How We Keep Your Information Secure

Account security starts with encrypted connections and continues through every step of deposit verification and withdrawal approval. We explain below how cookies work, what session logs contain, how long we keep records and what control you have over your own data.

Encryption and Storage

Your password is hashed before storage and never visible to our team. Payment details like bKash or Nagad account numbers are tokenised so transaction records contain references, not full credentials. Session data moves over encrypted channels to prevent interception during login or wallet top-ups.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your language choice. No third-party advertising trackers are embedded in the lobby. You can delete cookies through your browser anytime without losing access to your account balance or game history.

Data Retention Schedule

Active account records remain accessible while you use krkriya. Closed accounts are archived for the period required by our operating framework, then purged. Transaction logs tied to bKash, Nagad or Rocket deposits are kept longer to resolve any delayed dispute or regulatory inquiry.

Your Data Rights

You can request a copy of the personal information we hold, ask us to correct outdated details or close your account and delete non-regulatory data. Contact support with your registered mobile number and we will handle the request within a reasonable timeframe, subject to verification.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what we collect, want to update your details or request account deletion, our support channels are open every day. Use live chat for the fastest reply or send an email if you need to attach documents like ID verification for a data request.

Live Chat Open the chat bubble on any page and ask about data access, correction or deletion. Our team replies within minutes during peak hours and confirms your identity with your registered mobile number before processing any privacy request.
Email Support Send your data request to our support email with your account mobile number and a brief description of what you need. We respond within one business day and may ask for additional verification if the request involves sensitive account changes.
Account Settings Log into your krkriya account and visit the settings page to update your email, change your mobile number or review linked payment methods. For full data deletion, contact support directly since account closure requires manual verification.

Privacy Policy Questions

We collect your mobile number, email address and payment identifiers for bKash, Nagad or Rocket so we can link deposits to your wallet and verify withdrawals. Device data like IP address and browser type helps us detect unusual login activity.

We share transaction references with payment processors to complete bKash, Nagad and Rocket deposits and withdrawals. We do not sell your personal information to advertisers or data brokers. Support ticket details stay internal unless required by regulatory inquiry.

Active account records remain accessible while you use the platform. Closed accounts are archived for the retention period required by our operating framework, then purged. Transaction logs tied to deposits may be kept longer to resolve delayed disputes.

You can request account closure and deletion of non-regulatory data by contacting support with your registered mobile number. We process the request after verifying your identity. Some records must remain archived to meet operational and regulatory obligations.

We use session cookies to keep you logged in and preference cookies to remember language settings. No third-party advertising trackers run in the lobby. You can clear cookies through your browser anytime without losing your account balance or game history.

Log into your account, visit the settings page and update your contact details directly. For mobile number changes linked to bKash or Nagad verification, contact support to confirm the update so future withdrawals route correctly to your payment method.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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